Privacy Policy

Last updated: September 24, 2025

This Privacy Policy for Vayle ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.vayle.ai or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@vayle.ai.

Summary of Key Points

This summary provides key points from our Privacy Notice. You can find out more details about any of these topics by reviewing the full notice.

  • What personal information do we process?
    When you use our Services, we may process personal information depending on how you interact with us, the choices you make, and the features you use.

  • Do we process sensitive information?
    We do not process sensitive personal information.

  • Do we collect information from third parties?
    We do not collect any information from third parties.

  • How do we process your information?
    We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

  • In what situations do we share your information?
    We may share information in specific situations and with specific third parties.

  • How do we keep your information safe?
    We use organizational and technical processes to protect your information, but no system is 100% secure.

  • What are your rights?
    Depending on your location, you may have certain rights regarding your personal information.

  • How do you exercise your rights?
    The easiest way is by contacting us. We will act upon requests in accordance with applicable laws.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On?
  4. When and With Whom Do We Share?
  5. Cookies and Tracking Technologies
  6. AI-Based Products
  7. Social Logins
  8. Data Retention
  9. Data Security
  10. Minors
  11. Your Privacy Rights
  12. Do-Not-Track Features
  13. US State Privacy Rights
  14. Updates to this Notice
  15. Contact Us
  16. Review, Update, or Delete Data

1. What Information Do We Collect?

Personal information you disclose

  • Names
  • Email addresses
  • Phone numbers
  • Usernames, passwords
  • Contact preferences
  • Contact or authentication data

Sensitive Information: None collected.
Payment Data: Processed securely via Stripe (privacy policy).
Social Media Logins: If you register via third-party accounts, we may collect profile data as permitted.

Information automatically collected

  • Log and Usage Data: IP, browser, activity logs, error reports.
  • Device Data: Device IDs, OS, network provider.
  • Location Data: Approximate or precise, depending on settings.
  • Cookies & Tracking: Used for analytics, preferences, and security.

Google API: Our use of Google APIs complies with the Google API Services User Data Policy, including Limited Use.

2. How Do We Process Your Information?

We process personal information to:

  • Manage accounts and authentication
  • Deliver requested services
  • Provide support and respond to inquiries
  • Send administrative updates
  • Fulfil and manage orders and payments
  • Enable user-to-user communications
  • Protect vital interests (e.g., prevent harm)
  • Consent (you may withdraw anytime)
  • Performance of a Contract
  • Legal Obligations
  • Vital Interests

EU/UK GDPR

We rely on consent, contract performance, legal obligations, or legitimate interests.

Canada

We rely on express or implied consent, except where permitted by law (e.g., fraud prevention, legal compliance).

4. When and With Whom Do We Share Your Personal Information?

We may share information in specific cases, such as:

  • Business Transfers: During mergers, acquisitions, or financing.

5. Do We Use Cookies and Other Tracking Technologies?

Yes. We may use cookies, web beacons, pixels, and third-party services for:

  • Security and account protection
  • Analytics and bug fixing
  • Preference storage
  • Advertising and personalization

See our Cookie Notice for details.

6. Do We Offer Artificial Intelligence-Based Products?

Yes. Our AI features include:

  • AI insights
  • AI automation
  • AI applications

Note: We do not use customer data to train third-party AI models.

7. How Do We Handle Your Social Logins?

If you log in with third-party accounts (e.g., Facebook, X), we may collect:

  • Name, email, friends list, profile picture
    We use this data only as described in this notice.

8. How Long Do We Keep Your Information?

We keep data as long as needed to provide Services or comply with law. Once no longer required, we delete or anonymize it.

9. How Do We Keep Your Information Safe?

We use technical and organizational safeguards, but no system is fully secure. Data transmission is at your own risk.

10. Do We Collect Information from Minors?

No. We do not knowingly collect data from children under 18. If discovered, we will delete it.

11. What Are Your Privacy Rights?

Depending on location, you may have rights to:

  • Access, rectify, or delete your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

For EU/UK/Swiss/Canada users, you may contact your data authority if concerns arise.

12. Controls for Do-Not-Track Features

We do not respond to DNT signals, as no industry standard exists.

13. Do United States Residents Have Specific Privacy Rights?

Residents of certain states (CA, CO, CT, etc.) may have additional rights:

  • Access, correct, or delete data
  • Receive details on processing
  • Opt out of targeted advertising or data sales
  • Limit use of sensitive personal data

We have not sold or shared personal data in the past 12 months.

14. Do We Make Updates to This Notice?

Yes. We may update this notice to remain compliant. The "Last Updated" date indicates the latest revision.

15. How Can You Contact Us About This Notice?

You may email us at:
šŸ“§ support@vayle.ai

16. How Can You Review, Update, or Delete the Data We Collect from You?

  • Log into your account settings to update or delete your data
  • Contact us directly for requests

We may retain some information to comply with legal requirements.